Frequently Asked Questions
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Q: Who is eligible to purchase the awards? A: Four Seasons Unforgettable Experience awards must be purchased and sold as part of an incentive, motivation, recognition or sales promotion initiative (Agency Programme). Before ordering, Incentive Agencies must submit a description of the Agency Programme to Four Seasons Hotels Limited (Four Seasons) for review and approval, including samples of any and all intended advertising, marketing and promotional materials. For details, see Terms & Conditions. Q: What are the modes of payment accepted? A: Four Seasons Worldwide Sales Office accepts company credit cards – Visa, MasterCard, American Express – as well as company cheques or wire transfers. Q: Do Four Seasons Unforgettable Experience awards have an expiry date? A: Four Seasons Unforgettable Experience awards will never expire, so you can use them at any time. Q: Is there a minimum purchase requirement? A: There is no minimum purchase requirement, so you can order as many or as few cards as you require. Q: How easy is it to make a reservation? A: Once the award recipient has selected the preferred
Q: What advantage does the Unforgettable Experience award provide, compared to offers available on the
A: Special promotions offered on fourseasons.com provide tremendous value for specific hotels for a specified period of time. The Unforgettable Experience awards also provide tremendous value – including breakfast for two, related taxes and gratuities in addition to accommodation – but have broader acceptance and, because they do not expire, have no time restrictions on their use. Q: What does it mean when it says that Four Seasons Unforgettable Experience awards are redeemable based on room availability? A: Reservations can be confirmed only if the room category specified in the Collection received is available at the selected hotel or resort during the award recipient's requested stay. Q: Are there any "blackout" dates or stay restrictions? A:
Blackout dates and seasonal restrictions may apply. Reservations are subject to availability and a minimum stay may be required. For specific details, please call
Please contact WRO or participating hotels/resorts for specific details. Q: Can Unforgettable Experience awards be redeemed for cash? A: Four Seasons Unforgettable Experience awards cannot be redeemed for cash and can only be used to redeem the awarded Four Seasons nightly stay, which includes accommodation for one night (or more, depending on your award), each with breakfast for two, taxes and applicable gratuities and service fees. Q: Can a room reservation be made for fewer nights than the number of nights awarded? A: Yes. An award recipient may make a reservation for fewer nights than the total number of nightly stays stored on his or her card. At check-out, increments of nightly stays (accommodation for one night, breakfast for two, taxes and applicable gratuities) will be deducted from the Unforgettable Experience award card, which will then reflect any remaining balance. Q: How can an Unforgettable Experience award card be protected from loss or theft? A: The best way to protect a card balance is for the award recipient to register the card in his or her name as soon as it is received. He or she will be asked to enter an email address, create a password and enter the 20-digit number on the back of the card. The process will take less than five minutes. Registering the Unforgettable Experience award card protects the card balance from the time it is reported lost, stolen or damaged. Q: How can Four Seasons help us evaluate the effectiveness of the program? A: Each award card has a unique number that can be used for tracking purposes. Four Seasons can provide you valuable information about where and when the award cards have been used. Q: How long does it take to receive awards once an order is placed? A: Once payment is received, orders are processed within 7 business days. Delivery time depends on the shipping method chosen. Within the US you have five choices: US Priority service (1-2 business days, 9:00 AM-5:00 PM delivery time), US Expedited service (2-3 business days, 9:00 AM-5:00 PM delivery time), US Standard service (5-7 business days, 9:00 AM-5:00 PM delivery time), Evening (5-7 business days, 5:00 PM-8:00 PM delivery time) or by Appointment (5-7 business days, shipper will call). Outside the US, all cards are delivered via Expedited service (3-4 business days for most destinations). Due to customs and border regulations, Four Seasons cannot guarantee international delivery times.
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